How to get over being a pushover; fostering collaborative client relationships

We've all been there - allowed someone (or possibly many-ones) to cross our limits and overstep on expectations. Perhaps you've even had the "Bookkeeper-Booty-Call" - the client calls & emails coming in day & night to which you feel the need to respond immediately?

• But does the problem lie with the interloper?

• Or is the problem that we haven't decided on our boundaries and then crafted communications to tell our clients about them?

Setting boundaries and communicating expectations does not mean you need to be a meanie-head.  In fact, letting people know why and what your limits are may be the nicest darn thing you do.  By letting them know clearly & concisely how to communicate & share with you, you have empowered them to feel safe and confident to collaborate with you. They will not be afraid to get a hold of you - the last thing we want - because now they know how to. And they are less likely to collaborate out of your comfort zone because you have told them what's not okay.

Here is a worksheet to download prior to the session.  Look it over, think about the questions and let's work together to get your boundaries established.  And then let's discuss the means and ways to get your message out.

We will work together to be Bossy-Nice, to create respectful, harmonious client relationships!

*CPB Canada members-only event - one more reason to join this fabulous association!

**CPD credits eligible.